WHY CHOOSE CHARLTON PROPERTY MANAGEMENT?


PROPERTY MANAGEMENT IS WHAT WE DO!


We are 100% focused on your investment, we are partnered with The Advice Hub to create the full investment picture of your asset.


Our goal is to provide you with exceptional service and maximise your investment returns. We free up your time and you avoid those problematic tasks that come with owning a rental property.

 

We reconcile tenant rent payments every single business day - almost $36m rent collected annually and managing over 1200 million in assets. 

SOME KEY DISTINCTIONS IN OUR BUSINESS OPERATING MODEL

We run a portfolio management system

This means your dedicated Property Manager becomes intimate with your property and builds an in depth understanding of the property, which in turn help in keeping your investment whole.

We keep our Property Managers' portfolios small

This provides the time and resources to staying on task with our key mandate of providing exceptional service. We understand our clients' and customise our broader service to their requirements.

We work with the very best mobile and desktop technologies available.

This provides seamless communication between all stakeholders including tenants, landlords and suppliers with any property maintenance.

Our clients rental funds are held in a trust account

This is externally audited annually. This simply means your rental income is in very safe hands for precise, timely distribution to our clients at the beginning of each month.

The Residential Tenancies Act is complex and any mistakes are an unwanted distraction that can be very costly.

Our team are highly trained with the knowledge to protect our clients from the various legislative changes. And it is not just the pure financial cost, but equally it's the time lost that you never get back

TENANT SELECTION

Choosing the right tenant is without doubt the most crucial decision in managing our clients' properties.

Our comprehensive screening process includes:

  • A detailed application form within the parameters allowed by Privacy Act
  • Credit checks include credit defaults, District Court fines, insolvencies and judgements
  • Robust reference checks from previous tenancies or employment

WHY YOU NEED PROFESSIONALS MANAGING YOUR RENTAL INVESTMENT

If you are considering managing your own property, it would be beneficial to check your answer to these questions...

Do you have the tools and resources to accurately complete robust reference and character checks with tenancy applications?

Poor tenant selection can cause considerable stress and be very costly for landlords.

Do you know how to correctly lodge your tenant's

bond in accordance with required time frames and

current legislation.

If you fail to comply you could be liable for heavy penalties.

Are you consistently completing quarterly inspections

and holding comprehensive reporting and

photography on file, as these are often essential for

landlords insurance?

Do you know how to calculate correct notice periods?

If not, your notices can be compromised and you may

be unable to action the Tribunal process as intended.

Does your knowledge of the Residential Tenancies Act allow you to represent yourself correctly at a Tenancy Tribunal hearing?

Such representation must be absolutely precise. If you are ill-prepared with noncompliant documentation, invalid notice periods or a poorly constructed evidence trail, justice may not fall in your favour. Minor mistakes can cause unfavourable financial outcomes.

Do you have the detailed knowledge to successfully

terminate a tenancy and recover possession of your

property without the need to go to Tribunal?

Do you possess an in depth understanding of the

Residential Tenancies Act, understand how to operate

within the law and maintain a fair and professional

relationship with your tenant?

Your tenant may be entitled to financial compensation if you inadvertently breach their rights. Tenants are becoming acutely aware of their rights under the Act.



Do you know the legal procedure when the tenant has abandoned and their abandoned goods remain at the property?

The Residential Tenancies Act has procedures that must be followed where goods are left at the property. If you enter the property when possession has not been handed back, you risk compensation you may be entitled to. In addition, penalties could be imposed if you have breached the Residential Tenancies Act.

1000+

Properties under management

1.8%

Average portfolio rent arrears rate

1.13%

Average portfolio vacancy rate

65+

Years of industry experience across our diverse team

100%

Locally owned and operated

What Makes Us Different?

At Charlton you will receive an initial free consultation to $500 from the Advice Hub - our financial planning business partners. 


The combination of the property management team and financial planners provides a road map of your property investment journey. Working together to grow your wealth within the investment market.


Property Inspections

Our inspection software enables us to work effectively completing inspections on a 13 week cycle to comply with insurance requirements.


The written report has details of your investment property and photos included, we also take the opportunity to revise the rent during this time.

Our Management Fees

From rent collections, accounting, tenancy renewals, organising property maintenance costs and payments to trade people.


The all in one fee is designed to keep you stress free from constant invoices and emails.

Property Manager Expectations

Client First property managers complete property checks to ensure that your  tenants are looking after your property.


We communicate within a 24-48 hour time frame.

Our Partners

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