How Do You Know If You Have a Good Property Manager? (NZ Edition)
Whether you’re a seasoned investor or just starting out, the right property manager can make a world of difference. They should protect your investment, keep your tenants happy, and help to make your life stress-free. But what if you’re starting to question whether your current property manager is doing the job well?
Here’s how to tell if your property manager is really delivering—and what you can do if they’re not.
1. They Know the Law—and Use It to Protect Your Investment
In New Zealand, property managers must understand the Residential Tenancies Act 1986, the Healthy Homes Standards, and your rights and obligations as a landlord. A knowledgeable manager will:
- Serve the correct notices at the correct times
- Advise on rent reviews legally and fairly
- Guide you through any Tenancy Tribunal proceedings
🚩 Warning sign: If you’re left Googling tenancy laws or dealing with tribunal matters yourself, your manager probably isn’t doing their job to a good standard.
2. They Communicate Quickly and Clearly
Great property managers don’t leave you in the dark. They:
- Respond promptly to your emails and calls
- Keep you updated with inspections, maintenance issues, and tenant feedback
- Communicate well with tenants to avoid misunderstandings or escalations
📞 What to expect: Proactive updates—not reactive excuses.
3. They Stick to a Routine Inspection Schedule
A professional manager conducts inspections every three months (or as required by your insurance provider), as allowed under NZ law. You should receive:
- A thorough report with clear photos
- Notes on condition, wear and tear, and tenant care
- Recommendations for maintenance and improvements
If it’s been months since you saw an inspection report or heard from your agent, something’s probably not right.
4. They Collect Rent on Time and Handle Arrears Swiftly
Rent collection should be automated, efficient, and stress-free. A great manager:
- Has a system to track payments daily
- Follows up immediately on missed rent
- Issues breach notices and takes action when required
💡 You deserve certainty—not rent that drips in late every month.
5. They’re Proactive, Not Reactive, with Maintenance
Maintenance should never come as a surprise. Your manager should:
- Have trusted tradespeople on call
- Book and track repairs swiftly
- Communicate with you about urgent vs. non-urgent jobs
🛠️ Great managers prevent issues before tenants complain.
6. They Minimise Vacancy and Choose Quality Tenants
Smart tenant selection = stable income. Your property manager should:
- Run thorough background and credit checks
- Contact past landlords and employers
- Advertise on top platforms and manage viewings efficiently
If your property is sitting empty or you’re experiencing repeated issues with tenants, it may not be the market—it may be the management.
7. Their Fee Structure is Clear and Fair
There should be no mystery around what you’re being charged for. A professional property manager:
- Provides a written schedule of fees and services
- Is transparent about costs for inspections, repairs, and advertising
- Justifies their fee with service, not silence
💸 Look at the numbers—but also look at the value.

8. And If Your Property Manger is Not Doing These Things... You Can Make a Change
Switching property managers doesn’t have to be awkward or complicated. Here’s how to do it professionally:
- Review your current agreement: Look for the termination clause, required notice period, and any exit fees.
- Give written notice to your current manager, keeping the tone polite and factual.
- Choose a new manager who aligns with your standards—and is ready to hit the ground running.
- Ensure a smooth handover: The new manager should handle the transition, including bond transfers, tenant communication, and file collection.
📂 At Charlton Property Management, we regularly assist new clients through this exact process. We make the switch seamless—no drama, no stress.
You Deserve Peace of Mind.
Your property is a major asset. You shouldn’t have to chase updates, second-guess advice, or worry about tenant disputes. A truly great property manager provides confidence, clarity, and care.
If you're not experiencing that now—it might be time to switch. At Charlton Property Management, we believe you deserve better. And we’re here to help you get it.







